Frequently asked questions

We offer Free Nationwide Delivery across all of South Africa for orders over R500. For all other standard orders, shipping is a flat rate of R99.

Once your order is processed, you can expect your order to arrive within 8 - 11 business days, depending on your location in South Africa. We prioritize transparency, so you’ll receive a tracking link the moment it leaves our warehouse to ensure you're informed every step of the way.

We will send you a tracking number to your email once your package has been shipped. Please track your order using our tracking page.

You have 30 days from the day you receive your order to request a return. To qualify, your item needs to be unworn, unused, in its original packaging, and with tags still attached. You'll also need your receipt or proof of purchase.

View our Refund Policy for more info.

At Silicious, we want you to love your silk the moment it arrives — but if something isn't right, we've got you covered.

Returns
You have 30 days from the day you receive your order to request a return. To qualify, your item needs to be unworn, unused, in its original packaging, and with tags still attached. You'll also need your receipt or proof of purchase.

To start a return, email us at tiaan.ecomdesk@gmail.com with your order number. Once approved, send your item to:
Silicious Returns
Double Delight Crescent
East London, Eastern Cape, 5257
South Africa

Please don't send anything back before requesting a return first — we won't be able to accept it.

Damages and issues
Give your order a once-over as soon as it arrives. If anything's damaged, defective, or just not what you ordered, email us right away so we can make it right.

Exceptions
For hygiene reasons, silk sleep masks, hair accessories, and any opened personal care items can't be returned once used. Sale items and gift cards are also final sale. If you're unsure whether your item qualifies, just ask — we're happy to help.

Exchanges
Want a different colour or size instead? The fastest way is to return your original item and place a new order once your return is approved.

Refunds
Once we've received and inspected your return, we'll let you know if it's approved. Approved refunds are issued to your original payment method within 10 business days — your bank may take a little longer to reflect it. Haven't heard from us after 15 business days? Email tiaan.ecomdesk@gmail.com and we'll chase it down.